Terms & Conditions
Welcome to Supreme Energy Spa! These terms ensure a seamless, enjoyable experience for all guests. By booking our services, you agree to the following:
- Booking & Reservations
- Appointments require advance booking via our website, phone, or in-person. Walk-ins are subject to availability.
- A valid credit card or deposit may be required to secure your slot.
- For group bookings (3+ guests), contact us directly for tailored arrangements.
- Cancellation & No-Shows
- Cancel or reschedule 24 hours prior to avoid a 50% cancellation fee.
- No-shows or cancellations within 4 hours of the appointment incur a 100% charge.
- Late arrivals may result in shortened treatments to respect other guests’ time.
- Health & Safety
- Disclose medical conditions, allergies, or pregnancy during booking. Certain treatments may require physician approval.
- Guests under 16 must be accompanied by an adult.
- We reserve the right to refuse service if a guest’s health or behavior risks their safety or our staff’s.
- Payments
- Full payment is due at the time of service. We accept cash, credit/debit cards, and approved digital wallets.
- Prices are subject to change without notice. Discounts/promotions cannot be combined.
- Refunds are issued as spa credits (valid for 6 months) unless otherwise stated.
- Conduct & Etiquette
- Maintain a quiet, respectful environment. Disruptive behavior may lead to service termination without refund.
- Mobile devices must be on silent mode. Photography/videography is prohibited in treatment areas.
- Our spa is a judgment-free zone. Harassment of staff or guests will not be tolerated.
- Liability
- We are not liable for lost, stolen, or damaged personal items. Lockers are provided for valuables.
- Treatments are performed by licensed professionals, but results may vary. We are not responsible for allergic reactions or unforeseen health issues disclosed post-booking.
- Pregnant guests or those with severe medical conditions assume all risks associated with spa services.
- Privacy
- Personal data (health forms, contact details) is collected solely for service quality and safety.
- We do not share your information with third parties without consent, except as required by UAE law.
- Service Adjustments
- We may substitute therapists, adjust treatment durations, or modify amenities due to unforeseen circumstances.
- Packages/services may be discontinued or updated without prior notice.
- Intellectual Property
- All branding, website content, and marketing materials are owned by [Spa Name]. Unauthorized use is prohibited.
- Force Majeure
- We are not liable for delays/cancellations due to emergencies, natural disasters, or events beyond our control. Guests will receive rescheduling options or credits.
- Governing Law
- These terms are governed by UAE laws. Disputes will be resolved in Dubai courts.
Contact Us
For questions or concerns, reach us at:
📍 Branches: Jlt Cluster Y Swiss Tower 706- Jumeirah Lakes Towers – Dubai – United Arab Emirates
📞 Phone: 04 360 8836
📍 Branches: Jlt Cluster V, Jbc 2 United Arab Emirates
📞 Phone: 04 554 1572
By booking, you acknowledge reading and agreeing to these terms.
Thank you for trusting us with your wellness journey!